InterAct

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1	VOX, NORWEGIAN INSTITUTE FOR ADULT LEARNING	Norway
2	CLÍNICA UNIVERSITARIA University Hospital, University of Navarra	Spain
3	ISSA - INSTITUTO SUPERIOR DE SECRETARIADO Y ADMINISTRACIÓN ISSA	Spain
4	THE TRAINING ORGANISATION FOR HOTEL AND RESTAURANT BUSINESS AND FOOD PROCESSING TRADES	Norway
5	LANGERUD SYKEHJEM Langerud Nursing Home	Norway
6	DIRECTIA DE ASISTENTA SOCIALA A CONSILIULUI JUDETEAN Social Assistance Office, Iasi Local County Council	Romania
7	EUROED FOUNDATION	Romania
8	SC COMPLEX HOTELIER UNIREA SA	Romania
9	SC EDROCAST SRL Edrocast Tourist Agency	Romania
10	VERADOTTER SCANDINAVIAN CULTURE AND EDUCATION HB	Sweden
11	CONRAN RESTAURANTS	United Kingdom
12	GUY'S AND ST THOMAS' NHS TRUST	United Kingdom
13	WESTMINSTER ADULT EDUCATION SERVICE (WAES)	United Kingdom

Institution 1

National Institute for Adult Learning

Pboks 6139 Etterstad
0602 Oslo
Norway

Project manager:	Randi Husemoen
International administrative coordinator:	Graciela Sbertoli
InterAct accountancy:	Heidi Pisani Trollsås
Tutors:	Espen Munch, Albert Einarsson

Tel
Fax
E-mail
URL +47 23 38 13 00
+47 23 38 13 01
randi.husemoen@vox.no, graciela.sbertoli@vox.no
www.vox.no

x

VOX, the Norwegian Institute for Adult Education, is a national institute for adult learning which co-operates with trade organizations, universities and colleges, public and private educators and the social partners. It has been established by the Norwegian government as a central tool for the implementation of its newly launched Competence Reform, a national plan which targets adults both within and outside the working life.
VOX has an extensive experience in international co-operation, particularly in European projects under the Socrates, Leonardo, eContent and Telematics (now IST) programmes and is currently coordinating several international projects. VOX has a strong tradition for being a resource center for marginalized groups in Norway, such as adults with reading and writing difficulties, and certain groups of adult immigrants.

ROLE IN/CONTRIBUTION TO THE PROJECT:

* General coordination
* Pedagogical expertise in on-line role-play
* Networking expertise and expertise in training of trainers
* Capacity for dissemination

Institution 2

CLÍNICA UNIVERSITARIA University Hospital, University of Navarra

Avda. Pío XII, 36 31008, Pamplona
Spain

Project contact: María Luisa Goñi

Tel
Fax
E-mail
URL

+34 948 255 400
+34 948 296 500
lgonii@unav.es
www.unav.es/cun

The University Hospital of Navarra is a non profit making institution where any income generated is invested in improving the services to the patient.

Our doctors receive specialised medical and research training in different European and American hospitals in addition to their training in Spain. We are involved in scientific collaborative programs with hospitals and universities from all around the world providing our staff with access to cutting edge standards of medical expertise ensuring our patients receive the best advice and treatment possible.

Some of the exchange programs which merit special mention are those involving the Cleveland Clinic Foundation

(USA), the Hospital Centre of Toulouse (France ) and King´s College of London (UK).

ROLE IN/CONTRIBUTION TO THE PROJECT:

* Thematic expertise for creation of scripts in Health Sector
* Coordination of validating group

Institution 3

Instituto Superior de Secretariado y Administración

Cuesta de Aldapeta, 49
2009 San Sebastian, Spain

Project contact: Judith Fowler

Tel
Fax
E-mail
URL

+34 943 467 144
+34 943 468 982
jfowler@unav.es
www.issa.edu

ISSA is an institute directly dependant from the University of Navarra and is the only University College in Spain to impart training for executive secretaries at tertiary level.

ISSA has been involved in several European projects dealing with on-line collaborative learning and has developed, in collaboration with the VDAB in Belgium, an adaptation of the SIMULAB model to the needs of training in Business English.

ROLE IN/CONTRIBUTION TO THE PROJECT:

* Pedagogical expertise in on-line role-play
* Adaptation expertise
* Expertise in training of trainers
* Thematic expertise for Tourism and Accommodation Sector
* Coordination of validation group for T A sector
* Evaluation of activity and didactic input for Handbook
* Organization of Trainers Course (Leonardo mobility or Grundtvig 3) in Dissemination Phase

Institution 4

THE TRAINING ORGANISATION FOR HOTEL AND RESTAURANT BUSINESS AND FOOD PROCESSING TRADES

Project Contact: Marianne Ljosåk

Tel
Fax
E-mail
URL

32 89 76 70
32 24 67 99
okhn@online.no
www

The Organisation is owned and run by 75 SMEs within the hospitality industry and food production trades. We organise and follow up the vocational training in the enterprises, and represent them in matters concerning vocational training. On behalf of the enterprises, we co-operate with the schools in our area and follow up throughout the initial vocational training for young people in our trades. We work in Buskerud County and co-operate with similar organisation in all parts of Norway.

Our organisation is a non-profit organisation and we try to get partners that work the same way and have the same goals, namely get results in increasing the level of competence, cultural understanding and language skills.

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Institution 5

LANGERUD SYKEHJEM (Langerud Nursing Home)

Skullerudveien 45 1188 Oslo
Norway

Project contact: Elisabeth Orfjell

Tel Fax E-mail x x URL x	+47 23478409 x elisabeth.orfjell@bos.oslo.kommune.no x www.bydel-ostensjo.oslo.kommune.no/eldre/bo_og_ omsorgstilbud/langerud_sykehjem
x
Langerud Nursing Home is situated 10 kilometer north of the center of Oslo. The surroundings are beautiful and rustic. There are approximately 150 patients. The patients are mostly old and they have many serious diagnoses. The nursing home has eight wards and one daycare centre; two wards for short time users, one ward for security (for old people who for a shorter period don't feel comfortable living on their own) There is also a ward for patients with Alzheimer disease and four ordinary nursing wards. The building is 30 years old and there are neither toilets nor showers in the patients' rooms. We all look forward to next year because then the nursing home will be completely renovated.

Institution 6

DIRECTIA DE ASISTENTA SOCIALA A CONSILIULUI JUDETEAN

General Department for Social Care and Child Welfare

Roscani Street 5, 6600 Iasi
Romania

Project team: Ticu Ioan, Andrea Canila and Simona Sandu

Project contact: Andrea Canila

Tel
Fax
E-mail
URL

40-32-267799x
x
andreeacanila@yahoo.com
http://www.dasiasi.ro

The County Council of Iasi has its own Social Department, established in January 2004. Staff: 2524.

This service provides the hole strategy for social assistance for the department of Iasi , prevention and fights against the discrimination of socially handicapped people. It coordinates and establishes the roadmap for the intervention concerning groups of people in difficult situations. It cooperates with all the institutions and the civil society involved in social assistance. It analyses and co-ordinates all work for children , their legal rights, identifying children in difficult situations an providing special care and protection. It develops services and alternatives for the institutionalised children and prevents institutionalisation.

Another activity is the evaluation of the socio-economical situation of the adult individuals, identifying needs and resources. It applies the social protection measures provided by the legislation, assures counselling, information, fights against exclusion and limitations, encourages and protects the elderly people, disabled or other categories. It develops partnerships and co-operations with private enterprises and the civil society

ROLE IN/CONTRIBUTION TO THE PROJECT:

* Thematic expertise for creation of scripts in Health Sector
* Coordination of validating group
* Activity evaluation and didactic input for Handbook

Institution 7

EUROED FOUNDATION

Str Florilor 1 C, 6600 Iasi
Romania

Project team: Elza Gheorghiu and Anca Colibaba

Project contact: Anca Colibaba

Tel
Fax
E-mail
URL:

032/252850 / 252870
032/252902
acolib@ilc.iasi.osf.ro
www.euroed.row

EuroEd runs a language centre and a resource centre, and has expertise in designing training packages for teachers and autonomous students, curriculum and syllabus, materials development and evaluation, life-long training (including international training in Moldova, Kyrgyzstan, Uzbekistan, Kazakhstan, Serbia). It also has experience in international projects, and expertise in quality standards, inspection schemes, assessment and self-assessment, education management. EuroEd has experts who have developed: a) high school course books for EFL, published by Oxford University Press and certified by the Romanian Ministry of Education and Research; b) ESP course books used by university students and professionals (business, law, medicine); c) Human rights course books in English for high school students; d) in-house materials for Romanian as a foreign language for international agencies which work in Romania, diplomats, NGO volunteers, etc; e) training packages for FL materials developers.

ROLE IN/CONTRIBUTION TO THE PROJECT:

* Pedagogical expertise and expertise in course creation
* Expertise in training of trainers, evaluation of activity and didactic input for Handbook
* Organization of Trainers Course

Institution 8

SC COMPLEX HOTELIER UNIREA SA

Str Moara de Foc 4 Iasi
Romania

Project team: Lucian Grecu - General Manager, Liliana Balan, and Anca Radu

Project contact: Liliana Balan

Tel
Fax
E-mail
URL:

+40 - 232 240404
+40 - 232 258034
lili.balan@hotelunirea.ro
www.hotelunirea.ro

SC Hotel Restaurant “Unirea” SA

Tourism activities

Hotel accommodation capacity (183 rooms)
Restaurant capacity (220 places)
Bar (40 places)
Conference Centre : 3 halls venues
Travel Agency

Sraff : 93 persons of which 33 with higher education qualifications.

ROLE IN/CONTRIBUTION TO THE PROJECT:

* Thematic expertise for Tourism and Accommodation Sector
* Coordination of validation group for T A sector
* Evaluation of activity
* Didactic input for Handbook

Institution 9

SC EDROCAST SRL Edrocast Tourist Agency

Str Moara de Foc 4, Iasi
Romania

Project team: Rodica Ionel and Ioana Ursache

Project contact: Ioana Ursache

Tel
Fax
E-mail
URL:

+40 32 252850 / 252870
+40 232 252902
guest@ilc.iasi.osf.ro
-www

Edrocast Ltd., Iasi, Romania is a new tourist agency, which deals with touristic services, events organisation, educational tourism and work and study abroad. Its staff is young, dynamic and very open to develop new skills which could help them better promote their services and improve their client care strategies. It was set up in 2002 and it considers that staff training is very important for its position on the market of tourist services.

Staff: 3 full time and 15 part time.

ROLE IN/CONTRIBUTION TO THE PROJECT:

* Thematic expertise for Tourism and Accommodation Sector
* Coordination of validation group for T A sector
* Evaluation of activity
* Didactic input for Handbook
* Organization of Trainers Course (Leonardo mobility or Grundtvig 3) in Dissemination Phase

Institution 10

Box 3030 871 03 Härnösand
Sweden

Project contact: Erica Sahlin

Tel
Fax
E-mail
URL:

+46 611 209 24
+46 611 201 14
erica@veradotter.se
www.veradotter.se

Founded in 1995 but re-oriented in 2002, VeraDotter Scandinavian is a consultancy firm based in Härnösand, Sweden.

Both nationally and internationally the two company partners have been engaged as academic experts, in evaluations and as consultants. Lead owner is Erica Sahlin, who has a background as a director at the Swedish National Agency for Flexible Learning, after many years of school management at the National Institute for Distance Education in Härnösand. In that capacity Erica has co-ordinated many projects in the Baltic countries and Russia for the Swedish International Development Agency (Sida). Based on a vast experience in adult education in different modes and levels of the educational system in Sweden and abroad, VeraDotter is a member of MIC – Mid Sweden Information Center – created in order to support the development of IT-based activities in the center of Sweden and to provide entrepreneurial services in the field of education at all levels. VeraDotter enjoys professional back up of BIC MidSweden, an EC BIC Business and Innovation Center with a program to further SMEs active in service export in the region.

Main role in the project:

Pedagogic consultancy related to on-the-job training,
documentation of the training workshops and validation phases,
internal evaluation
ensuring the sustainability of the results by incorporating the product in the company's services.

Institution 11

CONRAN RESTAURANTS

Maguire Street 4- 6 SE1 2NQ London
United Kingdom

Project contact: Liz Cave

Tel
Fax
E-mail
URL:

+44 (0)20 7716 7840
00
LizC@conran-restaurants.co.uk
www.conran.com

Founded by Terence Conran in 1991, Conran Restaurants Ltd is one of Britain's most dynamic restaurant groups. There are currently 30 restaurants established throughout the UK, London, Paris, Stockholm and New York. For the purposes of this project, we will be focusing on the Gastrodrome a group of 4 very individual restaurants. The restaurants specialise in French, Mediterranean and English cuisine. In these restaurants we have approximately 180 people working for us.

Conran Restaurants have, since their inception, worked closely with schools, colleges and other employers developing programmes to enhance work-based training and to promote the industry. They have a strong programme of internal training, development and promotion aimed at attracting and retaining workers for longer periods than are typical for this industry.

ROLE IN/CONTRIBUTION TO THE PROJECT:

* Thematic expertise for Tourism and Accomodation Sector
* Coordination of local validation group for T A sector
* Evaluation of activity
* Didactic input for Handbook

Institution 12

Guy's and St Thomas' NHS Foundation Trust

York Road 79 GLI Waterloo, London
United Kingdom

Project contact: Katie Adams

Tel
Fax
E-mail
URL:

0044 207 928 9292 ext.4157
00
katie.adams@gstt.sthames.nhs.uk
www.guysandstthomas.nhs.uk

Guy's and St Thomas' is one of the largest hospital trusts in the UK, with 8,000 staff caring for more than 750,000 patients a year. The Trust is made up of two of London's oldest and most well known teaching hospitals. The hospitals have been at the forefront of patient care and medical progress since they were founded. Both hospitals have built on these traditions and continue to have a reputation for excellence and innovation.

As major teaching hospitals, Guy's and St Thomas' work closely with a major academic partner, King's College London. The Trust is closely involved in the education and training of tomorrow's doctors, nurses and other health professionals.

The Trust is one of the largest employers locally and is working hard to reflect the cultural and ethnic diversity of the communities is serves in Lambeth, Southwark and Lewisham. The Trust is also strengthening its partnerships with local people, as well as neighbouring NHS trusts, health authorities, local authorities, GPs and local primary care groups.

ROLE IN/CONTRIBUTION TO THE PROJECT:

* Thematic expertise for creation of scripts in Health Sector
* Coordination of validating group
* Activity evaluation
* Didactic input for Handbook

Institution 13

WESTMINSTER ADULT EDUCATION SERVICE (WAES)

Amberley Road W9 2JJ London
United Kingdom

Project team: Donald Lush, David Evans, Simon Crowe and Dave Smith

Project contact: Donald Lush

Tel
Fax
E-mail
URL:

0207 641 8121
00
dlush@waes.ac.uk
www.waes.ac.uk

Westminster Adult Education Service (WAES) is in the business of providing Adult Education. They are part of Westminster City Council and have strategic responsibility for delivering the Council’s ‘lifelong learning’ development plan. WAES is a large organisation offering over 1,100 courses ranging from high-level vocational courses to leisure and interest courses.

WAES have a long history and substantial experience of developing systems to address the basics skills needs of students. For over ten years it has been involved in European programmes including ESF programmes, Leonardo and Grundtvig in furtherance of basic key and core skills development. The Service’s strategic plan requires for the Service to ‘forge active links’ with local employers. Many of the practical courses do link up with employers as a way of making the learning experience as vocationally focused as possible.

ROLE IN/CONTRIBUTION TO THE PROJECT:

* Pedagogical expertise and expertise in Course creation
* Expertise in training of trainers
* Evaluation of activity and Didactic input for Handbook, and organization of Trainers Course

Webmaster: 2005-09-28